Account & Data Deletion Policy

In accordance with Google Play’s User Data & Account Deletion policy and healthcare data protection standards, FizioFlex provides all registered users (practitioners and patients) with the right to request the permanent deletion of their account and all associated personal and clinical records.

What data is deleted?

• Practitioner Profile & Login: Your name, phone number, council registration numbers, clinic addresses, uploaded credentials, and authentication records.
• Patient Records: Patient lists, charts, subjective/objective evaluations, pain scores, treatment plans, and appointment logs associated with your account.
• Invoices & Receipts: Billing logs, fee ledgers, and transaction references generated on the platform.
• Push Notification Tokens & Device Data: Device hardware identifiers and push tokens.

Statutory Medical Record Retention

Please note that in certain jurisdictions, licensed healthcare professionals may be legally required by their local medical council or statutory laws to retain clinical documentation for a mandatory minimum period (e.g., 3 to 7 years). We strongly recommend exporting your clinical charts via the in-app “Export Full Practice Data” feature before initiating deletion.

How to delete your account:

1. From the Mobile App: Open FizioFlex → Settings → Legal & Compliance → tap Delete Account & Data.

2. Directly Online: Use the secure form below to request deletion if you have uninstalled the app or no longer have access to your mobile device.